Our return policy allows you to return items within 30 days from the delivery date for a full or partial refund of your order. All returns require authorization prior to returning. Contact our customer service department for a return authorization number and approval.
For all returned items, a 25% restocking fee and shipping costs will be deducted from the refund. The customer is also responsible for the cost of return shipping. All returned items must be in new and resalable condition and eligible for return per the guidelines below.
Items Not Eligible for Returns
- Items that were special ordered or required custom configuration.
- Items that are incomplete, defaced or not in their original condition.
- Items that failed due to an accident, purchaser's abuse, neglect or failure to install and operate in accordance with instructions provided in the owner's manual.
- Items with cosmetic defects that do not interfere with product functionality.
- Items with no accompanying RMA number or with a different SKU from what was authorized for return.
Step 1: Email firstname.lastname@example.org or call (800) 878-7309
Step 2: Provide your name, order number, item name/SKU number(s) and reason for return. We will authorize the return if the item is deemed eligible and provide you with a Return Material Authorization (RMA) number to include on the package when you ship it back to us.
Step 3: Ship the item(s) back to the address listed here.
Step 4: Provide us with the tracking number once the item(s) has shipped to ensure your return is processed as quickly as possible. You may call or email customer service with this information.
Refunds will be completed following receipt and inspection. Returned products will be verified to be in new and resalable condition, in its original packaging and eligible for a return before a refund will be given. The refund will be applied to the same payment method used. All credit card refunds may take 5-7 business days to process.
We understand that mistakes are made and orders sometimes need to be cancelled or postponed. When that's the case, please call us immediately at (800) 878-7309 or email us at email@example.com.
Orders can be cancelled any time before shipment. If the order has shipped it cannot be cancelled. The customer will need to receive the item and follow the return policy stated above.
Damaged, Defective or Incorrect Products
If items are damaged, defective or incorrect upon delivery, please contact our customer service team at (800) 878-7309 or firstname.lastname@example.org. We must be notified within 24 hours from time of delivery for refund or replacement. All products must be returned in new and unused condition in the original packaging. Refunds for these items will not be given until they've been received and inspected.
When a freight order is delivered, it is very important that you inspect your package and items for damage before the driver leaves, even if packaging is in good condition. The driver will provide a delivery receipt to be signed by the customer, as acknowledgement that the goods have arrived in acceptable condition. If you are unsure of the shipment condition or notice any problems, such as damages or shortages, this MUST be noted on the receipt and reported within 24 hours of receipt. If damages or discrepancies are not specified with the carrier at time of delivery, you will not receive a refund or a replacement product.
When an order is delivered via package service (UPS, FedEx, etc), please open all packages and inspect all items to identify any damages immediately. All items damaged in shipment should be noted at time of delivery and can be refused or have a claim filed with the carrier and notify BISCO within 24 hours from receipt of delivery. BISCO will not be responsible for any claims made after 24 hours of customer receipt.
BISCO is not responsible for lost or damaged return shipments. We strongly recommend you package the items carefully to ensure safe shipment. Products returned C.O.D. will be refused and unauthorized freight collect charges will be denied.
BISCO reserves the right to cancel, back order or refuse orders at any time. In the event this happens, you will be notified of the expected lead time or cancellation.